Health & Safety Guidelines

As we enter a new era of public events, we are committed to providing the cleanest, healthiest environment possible for all of our guests. We are continuing to work closely with local government and public health officials on the latest guidelines, and have implemented new measures to our operations to ensure we are exceeding industry best practices for cleaning and disinfection, food service, touchless technology and HVAC systems. We’ve designed these new protocols so everyone feels comfortable and confident in their return. Our utmost priority remains the safety of all of our guests, players and staff.

  • Established GBAC™ STAR Accreditation, the cleaning industry’s only outbreak prevention, response and recovery certification for facilities
  • To achieve GBAC STAR™ accreditation, Lumen Field demonstrated compliance with the program’s 20 core elements, which range from standard operating procedures and risk assessment strategies to the implementation of personal protective equipment and emergency preparedness and response measures. This accomplishment further reinforces Lumen Field’s commitment to guest and staff safety by certifying they have implemented the industry’s most stringent protocols for cleaning, disinfection and infectious disease prevention.​
  • All staff have completed training on the latest cleaning and disinfection practices 
  • Food service staff is trained to comply with Levy’s upgraded HACCP plan, which emphasizes proper food handling and safety based on current standards from public health agencies
  • All staff will undergo mandatory health and temperature screening upon shift arrival
  • Employees are required to wear masks at all times, gloves will be worn while working in shared spaces
  • Disinfection stewards have been appointed in each department to ensure increased employee training and proper cleaning and disinfection practices for all staff 
  • All stadium seating has been arranged in pods or ticket groups.  There will be a minimum of six feet of spacing between each surrounding ticket pod or group
  • No more than two ticket pods will share a single row, preventing groups from having to cross through another pod to travel to or from an aisle
  • Every aisle seat will be empty to allow additional space between groups and fans passing up and down the stairwells
  • Tables and shared seating areas throughout the stadium and concourses have been altered or removed to ensure physical distancing and eliminate gathering
  • Store layouts have been arranged to accommodate physical distancing with added signage for line queues and one-way paths 
  • Plexi-glass guards have been installed at all registers to protect both the guest and the staff
  • Policies for returns and try-ons have been enhanced for safety considerations  

Face masks are required for all guests age 2 and older. Guests are not required to wear them while eating and drinking.

Face masks that fit within the CDC guidelines are considered appropriate for guests when inside the stadium. Face masks must be tightly woven and snug to the face, while covering the nose and mouth.

  • Face shields are not an acceptable substitute for masks unless an approved face mask is worn underneath.
  • Masks with exhalation valves or vents are not permitted.

We reserve the right to require guests to remove and replace face masks that are deemed offensive, or tend to provoke, shock, or offend the community or any group.

  • Leveraged the expertise of Aramark, our housekeeping partner, to implement an enhanced facility cleaning program based on elevated industry standards 
  • We’re taking cleaning and disinfection to the next level. All “high touch” surfaces in stadium common areas will be cleaned before, during and after each game or stadium event. “High touch” surfaces include door handles, elevator buttons, handrails, toilets, ATMs and other touch screens, turnstiles, vestibules, and water fountains.
  • Over 300 hand sanitizer stations have been added around the stadium for your safety. Please wash and sanitize your hands frequently.
  • Increased operation of HVAC systems to improve ventilation of building spaces while upgrading filter efficiencies to capture a greater amount of airborne particles
  • Signage with health and hygiene reminders have been added throughout the building

Box Office

  • New technology has been implemented to digitally send tickets to mobile devices on demand instead of printing tickets
  • New self-service pedestal ticket scanners at all entries so guests can scan their own tickets and eliminate close contact between guests and stadium staff​​

Restrooms

  • Restrooms have been upgraded to feature touchless faucets, toilets and urinals

Cashless

  • All sales transactions at Lumen Field have been transitioned to cashless to eliminate the handling and exchange of money
  • Increased the amount of touchless point-of-sale options at food & beverage, box office, parking, and retail locations. Further utilizing chip readers and tap-to-pay terminals. 
  • For more information visit our Cashless page.
  • All food & beverage offerings will adhere to the guidelines prescribed by the King County Environmental Health Department.
  • To minimize contact with staff, suite guests can now scan a QR code in suite to access a mobile ordering platform for any additional food & beverage requests 
  • Club lounge furniture and other communal seating areas have been altered or removed to ensure physical distancing and eliminate gathering
  • Entry gate layouts are adjusted to allow minimum of 6 feet between groups while queuing for both the magnetometers and the ticket takers
  • Signage and ground markings are added to remind guests to maintain physical distancing while queuing for entry
  • New self-service pedestal ticket scanners at all entries so guests can scan their own tickets and eliminate close contact between guests and stadium staff
  • Capacity limits have been recalculated to allow for appropriate physical distancing in enclosed spaces
  • Ground markings have been added throughout entry locations, concessions stands, retail, and other kiosks, directing guests to maintain a minimum of six feet from others while waiting in line
  • Staff will monitor adequate traffic flow and distancing requirements
  • Grab & Go options and spaces have been added to decrease contact between staff and fans
  • All food will be served in a container with a lid and utensils will be individually wrapped 
  • Plexi-glass guards are installed at all counters and POS systems to protect both the guest and the staff
  • Self Ordering Kiosks have been installed to further reduce contact
  • After the game, guests will be directed to the nearest exit via Lumen Field staff. In certain areas, additional doors to the exterior will be opened to offer supplementary exit routes and reduce congestion. 
  • Guest Services staff will be deployed to the concourse areas to actively keep egress traffic moving and assist in directing guests to the appropriate exits